IT Outsourcing for Comprehensive onsite support engineer

Case Study about IT Outsourcing for onsite support engineer to perform maintenance and parts replacement at infrastructure sites.

About our Client

A global American Aerospace company and Satellite Internet Service Constellation provider.

Challenge

Our client encountered challenges whereby they are unable to perform immediate part replacement and scheduled maintenance on time for their infrastructure sites. They urgently needed to engage local Malaysian ITO onsite support team in order to meet maximum uptime.

Solution

We provide comprehensive onsite support engineer (ITO) service tailored to the our client’s needs.
Our approach focused on:

  • 24×7 Dedicated Support: Our Service Desk provides support to meet client’s requirements and make necessary arrangement with local sites authority for the work permit.
  • Preventive Maintenance: Scheduling component replacements for aging parts and faulty parts.
  • Ad-Hoc or Urgent Maintenance: To perform immediate faulty parts replacement.

Outcome and Result

  • Access to expertise with specialization and skills talent pool.
  • Improve Cost Saving in terms of training staff, purchasing and maintaining IT infrastructure, and upgrading software and hardware.
  • Increased Uptime: With Velo’s onsite support team (ITO), the client experienced a operational continuity, enhancing maximum infrastructure availability.
  • Improved Response Times: Readiness & availability of local onsite support team led to faster resolution time, minimizing the impact of service interruptions.

Technologies and Tools

Velo 24/7 NOC

DRaaS Planner